Receptionist at Surgical Associates of Albany GaOur office operates on an appointment system. When you arrive at the office for your appointment, please sign in with the receptionist.

Please note that we discourage walk-ins as this creates backups and longer waits for everyone.

Please call and get an appointment time before coming to the office. We will always have same day appointments for sick patients, however appointments are filled on a first available appointment basis. Our staff begins answering the phones at 9:00 a.m. each morning.

If you believe you have an emergency or need to be seen, please make every effort to call the office early during regular office hours rather than waiting until late, after hours or on weekends. We will work you into the schedule for emergency visits as soon as possible and as dictated by the condition once you are assessed by our staff. We ask that you be considerate of our doctors and only contact us after hours for concerns that cannot wait until regular office hours the following morning.

When scheduling your appointment, please notify the staff of any change in name, address, phone number or insurance information. If possible, please arrive several minutes before your scheduled time if you need to update insurance and other information before being seen.

We make every effort to have you seen in a timely manner. However, due to emergencies, calls, and unexpected problems, we will sometimes get behind. We will try to notify you when we are significantly behind. We may occasionally need to reschedule an appointment and we appreciate your understanding and cooperation should this occur. If you must cancel an appointment, we ask you to call as far in advance as possible so your slot can be used by another patient. Repeated no shows (missed appointments) are grounds for dismissal from the practice.

Thank you for your willingness to follow our Appointment practices!